Delivery

Standard delivery within the UK (5-7 working days) FREE

Unless otherwise agreed by us, delivery of the goods shall be made to the address for delivery as stated in the order.

We aim to dispatch goods within 48hrs of receiving the order. However, the maximum dispatch time is 10 working days (excluding weekends and bank holidays) from the day after we receive your order DEPENDING ON STOCK POSITION.

We will inform you as soon as we can if we are unable to deliver the goods and give you the option to cancel your order.

Please allow up to 10-14 working days (excluding weekends and bank holidays) for delivery of your order.

If after 10-14 working days (excluding weekends and bank holidays) you have not received your order, you must contact us within 3 days of the date when the Goods would in the ordinary course of events have been received.

In no event shall we be liable for any damages or penalty for any delay in delivery.

Your right to cancel

You have the right to cancel your order at any time within 7 days from the day after the goods are delivered. If you would like to cancel your order, you must contact us by email to info@silkwood01.com

Quality & Returns

Please ensure on receipt of your order that the goods are undamaged. If they are damaged you must notify us straight away by email to info@silkwood01.com

If you are not completely satisfied with your purchase, we will be happy to exchange it or to refund the price (excluding delivery charges) providing the item is in a new, unused and resaleable condition.

If you wish to return goods for a refund/exchange you must contact us by email to info@silkwood01.com within 7 days from the day after you receive the goods, to request a return and notify us as to whether a returned product requires replacement of the goods or a refund of the price paid (excluding delivery charges).

On confirmation of your request, a courier label will be emailed to you to be attached to the package securely:

You are responsible for the cost of returning the goods unless the items are faulty or incorrectly delivered. 

Once we have received your returned goods, we will either exchange (if requested by you) or issue a refund by re-crediting the payment card that was originally used for the purchase. All refunds will be made within 14 days of receipt of the returned goods.

If the returned goods are not in a resaleable condition, we reserve the right to refuse a refund, or deduct up to 20% of the purchase price from the refund amount.